Not resolved
Customer service
Product or Service Quality
Value for money

Recently had Pioneer pools to do tuck of liner for Inground pool. They managed to rip liner, then follow up with poor patch job.

Next day Manager from London calls, tell him not satisfied that two students ripped liner and poorly patched. Starts first telling me they were not students, I tell him courses they were attending and suddenly only one is student according to Manager. Tell him poor job to which he starts shouting his men said I was happy when they left, then says I am calling his men liars. I agree somebody must be, then tells me he is terminating call.

To date nothing done to fix shoddy patch but they manage to send bill! Almost forgot after shoddy patch they measured the pool on managers instruction, did they really think I would purchase another liner from them after such poor work?

Anyway judge for yourself photos attached. Use them at our own risk, I know I will never use them again.

Product or Service Mentioned: Pioneer Family Pools Pool Repair.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jul 01, 2017.
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