Brantford, Ontario
0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Warranty
Website

Pioneer Pools was payed to install an above ground pool I purchased from them, they DID NOT put the screening down under the support ribs causing the liner to rip.Although they provided free labor to fix the issue that is all they did costing me $1000.00 to fix their mistake.They avoided my phone calls trying to push it past the end of the warranty.

They were very un-cooperative, avoiding my phone calls till I contacted the BBB and then they lied and said I was okay with the resolution which I did not say.They DO NOT stand behind their products or their service, if you are payed to provide a service and you don't you should not expect the consumer to pay for it again.

If the pool was installed properly the first time then I would not have to replace a ripped liner full of algae.I am very disappointed with Pioneer Pools and their service.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Full refund.

Had an Experience with Pioneer Family Pools?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Thermospas Hot Tubs Customer Care Review ThermoSpas Hot Tubs "Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due..." Read more Pioneer Family Pools - Poor service call Pioneer Family Pools "Recently had Pioneer pools to do tuck of liner for Inground pool. They managed to rip liner, then follow up with poor patch job. Next day Manager from London calls,..." Read more Hayward Pool Products - Pump failed after being run for three months Hayward Pool Products "I purchased a Hayward pump and filter four years ago and before I could use it a tree fell on my aboveground pool and deck. Not having the pool inured,..." Read more CMP Bath And Spa - Multi Port Valves - HORRIBLE QUALITY!!! - Custom Molded Products CMP, LLC CMP Bath And Spa " Ordered several multi port valves from my local pool distributor. After 2 months, the parts finally came in for me to pick up. TERRIBLE delivery time from CMP to..." Read more At-home Decor Superstore Customers Albany, NY At-home Decor Superstore "Customers come in all the time saying they are shopping but they are really breaking products, opening products that are zip tied and stealing product that are in the store...." Read more Verizon - Not given prepaid service I paid for Verizon "On June 1, 2017, I tried to purchase internet access from my Verizon Jetpack device but did not receive what I had originally paid for. I spoke with customer service..." Read more Thor Motor Coach - Poor quality and bad service Thor Motor Coach "Thor does not stand behind their product. We purchased a new 2015 palazzo and it has been in for repair more than we have had it. On our last trip..." Read more Top Turf - AWESOME ALL AROUND! Top Turf "I have had so many issues with my lawn from weeds to a fungus to mixed Bermuda and Fescue ! But Top Turf told me like that it would take..." Read more